Privacy & Terms
This policy tells you what to expect us to do with your personal information when you contact us or make a purchase from us. It also tells you the terms and conditions of a purchase made through our shop.
Our contact details
Name: Allie's Eye
E-mail: allieastell@gmail.com
The type of personal information we collect
We currently collect and process the following information:
names, phone numbers and email addresses;
postal address and financial information of people making a purchase;
your feedback on the quality and effectiveness of our product but only if you supply your contact details (if you do not supply your contact details then no personal information is collected);
website user statistics.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
you have made a purchase from us via our website;
you have sent us an email either directly or via the contact form on our website;
you are an employee of one of our business suppliers and we have your information to facilitate our working relationship;
you have made an information request to us;
you have visited our website for reasons other than to make a purchase.
We use the information that you have given us in order to provide you with a service, to improve our product, and monitor and improve our website.
We will not share your information with any other party for the purpose of direct marketing.
We work with third parties in the course of running our business and full details of these are given below as well as links to the relevant company’s privacy policy.
Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information is either your consent or in relation to the website analytics information, we rely on Article 6(1)(f) which allows us to process personal data when it’s necessary for our legitimate interests. In this instance this is to maintain the integrity of our IT systems and the continuity of our business. You can object to this if you want to. However, there are legitimate reasons why we may refuse your objection, including a strong reason to continue processing your data that overrides your objection.
Please note, where we are relying on your consent, you are able to remove your consent at any time, and you can do this by contacting us at allieastell@gmail.com.
How we store your personal information
Your information is securely stored on our website servers. Our website is built on a software platform called Squarespace. It is also hosted by them. You can read more about the way they ensure site users’ privacy is protected under EU Data Protection laws here:
Squarespace stores data in multiple Tier III data centres across the United States and has self-certified to the EU-US and Swiss-US Privacy Shield. You can read more about Squarespace’s Privacy Shield certifications here.
Other third parties we work with
Processing payments
When making a purchase via our website, you will make a payment via Stripe, an online payment processing company for internet businesses like ours. Stripe is certified to PCI Service Provider Level 1 . This is the highest and most stringent level of certification available in the payments industry. You can read more about Stripe’s security standards and its privacy policy here:
You can read more here on Squarespace's PCI-DSS compliance. For more insight, you may also want to read Squarespace’s Terms of Service.
Shipping our product to you
All orders will be posted to you via Royal Mail so we will share your name and address with them for this purpose. Please read the Royal Mail Privacy Policy to see how they protect your information.
Terms for ordering a product through our website
You will be required to pay in full on purchase.
Your item(s) will be delivered to the address stated on your original order via Royal Mail.
Any loses or damage should be reported as soon as possible.
We accept returns within 14 working days after you've received the item. For your return to be accepted, the item must be in an unworn condition (please note earrings can not be returned for hygiene reasons).
Analytics
When someone visits our website, we use Google Analytics and Squarespace Analytics to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone.
Google stores data across its data centres, a number of which are located within the EU, and whose capabilities and commitments to EU data protection are monitored and verified by the European Commission to ensure compliance.
You can find out more about all of this here:
Google Analytics and Squarespace
Cookies
Cookies are small pieces of data that websites, including ours, store on your device. We use them to help our site run effectively and provide the best experience for our visitors. Our Squarespace site uses some necessary Functional and Required cookies to allow you to navigate our site and make a purchase. You can find out more about these here:
Functional and Required Cookies
We also use Analytics and Performance cookies to collect information about how our visitors interact with our website.
Analytics and Performance Cookies
Most web browsers allow users control of most cookies through the browser settings, including letting you clear cookies from your device. You’ll find more information on how to do this on these Cookies pages.
How long we keep your information
We keep all information relating to financial transactions for the period required by Her Majesty’s Revenue and Customs for tax reporting purposes. After that date it will be deleted securely.
In relation to enquiries and feedback, we will keep your information for 6 months from the date of our last contact. We will then dispose of it securely.
If you’re an employee of a supplier with whom we work, we will keep your information for as long as we have an active working relationship.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - you have the right to ask us for copies of your personal information.
Your right to rectification - you have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - you have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - you have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - you have the the right to object to the processing of your personal information in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at allieastell@gmail.com if you wish to make a request.
Age of Consent
By using this site, you represent that you are at least the age of majority in your country, state or province of residence, or that you are the age of majority in your country, state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at allieastell@gmail.com
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Reviewing this policy
We will carry out a review of this policy annually or more frequently if there is a significant change either in the relevant laws, or in how we work.
Allie's Eye
September 2021